Customer Service Representative Responsibilities:

• Ensure accurate and timely data entry into our operating systems.
• Verify information by comparing data entry to original source, calculating/verifying results, and proofreading and rechecking requirements.
• Ensure all customers’ standard operating procedures and customer profiles are followed and updated.
• Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment. Ensure documents are sent to customer in a timely manner.
• Make recommendations regarding transportation and routing and assist to meet customer requirements.
• Gather, sort, and file documents and information.
• Compile and submit accurate, regular, and timely reports as requested. Respond to emails and requests (internal and external) in a timely manner.
• Resolve service problems by clarifying the customer complaint, determining the cause of the issue, selecting/explaining the best resolution, expediting corrective actions/adjustments, and following up to ensure complete resolution.
• Comply at all times with regulations. This includes internal policies and standard operating procedures (SOPs) as well as external government regulations or customer’s policies / requirements.
• Answer phone calls and questions regarding product or service, and/or direct customers to the appropriate contact
• Train others in areas of proficiency or expertise
• Perform other duties as assigned.

Customer Service Representative Requirements:

• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate.
• Good computer skills (Excel, Word, PowerPoint)
• Ability to stoop, bend, crouch, twist, and lift up to 25 pounds.
• Capacity to read, analyze, and interpret general business correspondence, technical/product information, policies/procedures, and/or government regulations.
• Strong customer service skills and the ability to proactively resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Job Type:

• Full-time

Salary:

• $20-22/hr

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Medical insurance
• Paid time off